FREQUENTLY ASKED QUESTIONS
WHAT DOES TROVE ACCEPT FOR CONSIGNMENT?
We accepts seasonal clothing, jewelry, accessories, kids items, housewares, collectibles, small furniture and decor. All items must be clean and in excellent condition to be considered. We encourage you to visit our store and see for yourself the variety of pieces we accept for consignment.
WHAT DOES TROVE NOT ACCEPT FOR CONSIGNMENT?
Items that have not be cleaned
Items with stains/damage
Items that are not in season
Pants - unless new and with tags, in-season, and purchased within the last 2 years; pants are a slow seller and may be declined regardless of label and condition
Bedding - unless new with tags
Swimwear - unless new with tags
Lingerie - unless new with tags
We are extremely selective with children's and men's clothing as they are slow sellers
Faux designer goods
Shoes that show signs of wear
HOW DOES TROVE AUTHENTICATE DESIGNER GOODS?
WHEN CAN WE DROP OFF MERCHANDISE TO CONSIGN?
HOW MUCH WILL TROVE PAY ME FOR MY ITEMS?
WHEN WILL TROVE PUT MY ITEMS ON THE SALES FLOOR?
We typically process your consignment within 21 days from the time you drop off your items. Once your items have been processed you will be emailed your price list and your items will be put on the sales floor immediately. Be sure to check your spam folder or call the store if you do not receive this email after 21 days. TROVE is not responsible for emails filtered to spam/junk folders.
WHAT DOES TROVE DO WITH MY ITEMS THAT DID NOT SELL?
WHAT HAPPENS TO ITEMS THAT TROVE PASSES ON AFTER MY INITIAL DROP-OFF?
Sometimes the pricing team will find defects with your items after the initial screen and during the pricing process. If that is the case, we will include this information in the email with your price list. We will hold the passed-on items for 7 days. If you do not retrieve your passed-on items after 7 days the items will be donated and will not be returned.
HOW DOES TROVE DETERMINE THE PRICING OF ITEMS?
TROVE's pricing team is thoroughly trained to price items based on resale market value, taking into account the items condition, age, style, label and market demand. Consignors can include pricing recommendations for items on their drop off form but all final pricing decisions are made by TROVE.
WHAT IF I DO NOT LIKE THE PRICE THAT TROVE HAS LISTED FOR MY ITEM?
HOW AND WHEN WILL I BE PAID FOR MY CONSIGNMENT?
2008 Westwood Blvd, Los Angeles, CA 90025, USA